Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by College Aunties LLC (“we,” "us," or "our"), a concierge service for college students in California. College Aunties LLC is a Limited Liability Company based in California. By accessing our website, purchasing, or using any of our products/packages, or utilizing our services, you (“User” or “Customer”) agree to these Terms. If you do not agree to these Terms, you may not use our services.

1. Eligibility
Our services are available to users of legal age in California or to those with parental or guardian consent to use our services.
By using our services, you represent and warrant that you are either:
a) Of legal age in your jurisdiction; or
b) Using our services with the explicit authorization of a parent or legal guardian. Parents or legal guardians who authorize the use of our services accept full responsibility for any use by the minor.

2. User Responsibilities
You agree to provide accurate and current information when using our services. You also agree to behave in a manner consistent with campus rules and respect our staff.

3. Description of Services
College Aunties offers concierge services to college students in Santa Clara County and San Mateo County, California, including but not limited to errand running, laundry services, package receipt and storage, and the delivery of care packages. These services may be provided directly by College Aunties or through third-party vendors ("Third Parties"). We reserve the right to modify or discontinue any service at any time.

4. Service Orders and Timing
All orders must be placed at least 48 hours in advance to ensure timely processing and fulfillment. Orders placed within a shorter time frame may not be guaranteed, and College Aunties reserves the right to reschedule or decline such orders. For orders placed with less than 48 hours' notice, an additional fee of $25 will be applied.

5. Third-Party Services
College Aunties LLC engages Third Parties to fulfill certain services, such as laundry, package handling, and storage. You acknowledge and agree that:
a) College Aunties LLC does not control or oversee Third Parties and is not responsible for any acts, omissions, or failures by these providers.
b) College Aunties LLC shall not be held liable for any delays, errors, damages, or losses caused by Third Parties.
c) Any issues related to Third-Party services must be addressed directly with the respective provider.

6. Laundry Service Conditions
By using our laundry service, you agree that:
a) All items placed in a single laundry bag will be washed together. It is your responsibility to ensure that items are appropriate to be washed together.
b) College Aunties LLC will not be responsible for any damage, discoloration, shrinkage, or other issues arising from washing items together in one bag.
c) If you wish to separate delicate or special care items, you must use separate bags and clearly label them.
d) College Aunties LLC is not responsible for the quality or safety of services provided by any Third Party.

7. Cancellation and Refund Policy
Cancellations must be made at least 48 hours before the scheduled service to avoid charges. Refunds are issued at our discretion and may not be available for all services. In the event of a cancellation, 5% of the total order amount will be retained as a non-refundable administrative fee. This fee covers processing and other administrative costs incurred by College Aunties LLC in handling the order.

8. Care Packages and Returns
Care packages containing food items are non-returnable and non-refundable, due to health and safety regulations. All sales of such packages are final.

9. Illustrative Images and Package Contents
The images of packages and products displayed on our website or in promotional materials are for illustrative purposes only.
a) The actual contents of the care packages, including brands and specific items, are subject to availability and may be substituted without prior notice.
b) College Aunties reserves the right to adjust the contents of packages based on availability, quality, or other considerations, without affecting the overall value of the package.

10. Limitation of Liability
To the maximum extent permitted by applicable law, College Aunties LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, goodwill, or other intangible losses arising from:
a) Your use of our services;
b) Any reliance on the accuracy or completeness of any content provided by us;
c) The performance of any Third Party;
d) Acts of nature, public disturbances, or other unforeseen events that disrupt services provided by Third Parties.

11. Indemnification
You agree to indemnify, defend, and hold harmless College Aunties LLC, its affiliates, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorney fees) arising out of or in connection with:
a) Your use of our services;
b) Any breach of these Terms;
c) Any dispute or issue with Third Parties related to services you requested;
d) Any violation of law or rights of third parties.

12. Dispute Resolution
Any disputes arising out of or related to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in California.

13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

14. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on our website. Your continued use of the services after such changes indicates your acceptance of the revised Terms.

15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at info@collegeaunties.com.